Shipping policy

Processing Time All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Methods & Delivery Time We ship internationally using a combination of carriers, including China Post, ePacket, DHL, FedEx, and UPS, depending on your location and order size. Estimated delivery time is 7-15 business days after dispatch. Please note that delivery times may vary due to customs clearance, local postal conditions, or peak seasons.

Shipping Costs Shipping fees are calculated at checkout based on your location and order weight. All shipping costs are the responsibility of the buyer.

Customs, Duties & Taxes GouQie Hardware ships from Gaoyao District, Zhaoqing City, Guangdong, China. Your order may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are the buyer's responsibility and are not included in our product or shipping prices. We are not responsible for delays caused by customs.

Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3-5 business days for tracking information to update.

Lost or Delayed Packages If your package has not arrived within 30 business days of the estimated delivery date, please contact us at support@gouqie.xyz and we will investigate the issue.